Instagram Users Describe Lockouts and Recovery Loops

This week, users described a range of Instagram access problems, including suspended accounts, failed verification codes, black screens after recovery attempts, and identity checks that led back to the login page. Some said the accounts contained years of photos, personal contacts, or business activity.

Recovery attempts are failing in different ways

One user said an account recovery process after a hack ended with a black screen on a phone. Another reported being unable to receive a phone verification code and being returned to the same number-entry screen after trying to update the number.

A separate user said an account remained trapped in a verification loop for more than 60 hours. After completing two-factor authentication, the account offered a step asking the person to choose two friends to confirm their identity. Selecting Continue reportedly returned the user to the login page. The available alternatives included backup codes or SMS and email verification, but the user said no video-selfie or ID option appeared.

Old contact details and lost devices add complications

One account owner had changed phone numbers and traded in a previously trusted tablet. Although an email code worked, later steps reportedly required access to the old number or the traded-in device. Attempts involving two friends and a video selfie did not restore access after three tries.

Linked-account fears remain unresolved

Some users are also worried that a suspension affecting one account could make another account inaccessible, particularly when the accounts are linked or used on the same device. In one example, the linked account still showed no violation, but its owner wanted to know whether it could later be affected. Another user said a second account was suspended while the main account became inaccessible.

The available examples do not establish why these lockouts, suspensions, or recovery failures occurred. They also do not confirm that linked accounts are automatically affected, that a particular image caused a suspension, or that any specific recovery method will work. The information supplied does not identify a reliable way to prevent the problems or guarantee account restoration.

Common questions

Do linked Instagram accounts always get suspended together?

The available examples do not establish that linked accounts are always affected. One user said a linked account still showed no violation, while another reported losing access to a main account after a second account was suspended.

Why does Instagram recovery keep returning users to the login screen?

One user described that happening after selecting the option to choose two friends for identity confirmation. The supplied information does not explain why the loop occurred.

Can an account be recovered without an old phone number or trusted device?

The examples include users who could not access an old number or device, but they do not establish a reliable alternative or guarantee that a particular recovery method will succeed.